Aksar puche jaane wale sawal
Seedhe jawab — agents ke liye, jargon nahi.
Kya mujhe naya app download karna padega?
Nahi — customer ke liye kuch bhi naya nahi, wahi WhatsApp jo pehle se use karte ho. Agent ke liye bhi wahi WhatsApp Business App, bas ek dusra number Console ke liye.
Kya mera customer-data safe hai?
Har agent ka data doosre agent se poori tarah isolated hai. Aadhaar kabhi extract/store nahi hota. Baaki documents encrypted store hote hain.
Kya main apna khud ka rate/pricing apne customers se le sakta hoon?
Haan, har agent apna khud ka rate-card set karta hai — system koi pricing dictate nahi karta.
Agar main koi service nahi karta jo list mein hai, kya karu?
Onboarding ke waqt sirf apni services select karo — baaki automatically customer ko dikhengi hi nahi.
Agar customer ka kaam mere paas nahi hai, kisi aur agent ko dena hai?
B2B case-forwarding feature se seedha doosre agent ko case bhej sakte ho, dobara documents nahi padhne padte.