1. Data Kahan Store Hota Hai
Saara data Cloudflare pe — enterprise-grade. Documents (photos/PDFs) alag secure storage; customer/ticket data alag DB — sirf authorized system access.
Privacy Policy — Kekthal
Agents aur customers ke data ke baare mein seedhi baat — Meta / WhatsApp Business API ke liye bhi yeh page zaroori hai.
PROVISIONAL Last updated: Publish hone par update
2. Kya Store Hota Hai, Kya Nahi
Aadhaar kabhi extract/padha nahi — na number na derived fields. Sirf photo possible agar agent confirm kare genuine customer. Baaki docs (RC, Insurance, PUC…) se sirf zaroori fields (reg no, expiry) save.
3. Encryption
Transit HTTPS; at-rest encrypted.
4. Agent-Data Isolation
Har agent fully isolated; system-level lock; no cross-agent view.
5. Kaun Access Kar Sakta Hai
Agent = own data always. Platform team = support only, controlled+audited. No other agent/outsider.
6. Data Ownership
Customer relationship + data = agent’s. Kekthal = tech provider. Agent can export on leave.
7. Legal Compliance
DPDP Act — consent-based processing. Aadhaar per UIDAI rules.
8. Contact
Privacy questions → WhatsApp ya contact form.
Privacy pe sawal? Humse baat karein.
WhatsApp ya form — jo aasaan lage.